Consumer Reviews of USAA insurance companies

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to TermLifePolicy.com. They do not necessarily represent the opinions of TermLifePolicy.com.

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Date created: 2011-12-05 Location: Hagerstown, MD

Satisfaction Rating:

Review:
"USAA Premium Life Insurance"
I have had USAA Term Life insurance since 2007. The policy lasts from 2007-2014 and only costs a mere $5 a month for $50,000 in coverage. I can add more coverage at any time, by checking online or by contacting USAA directly. The best part is that since the payment is so low, I never have to stress or worry about having enough funds or even about paying on time. They automatically deduct the amount from checking account near the beginning of each month. When I did have to call in, reps were very friendly and helpful. I also have my banking and car insurance through them due to their great customer service!!

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Date created: 2011-05-01 Location: Beaufort, SC

Satisfaction Rating:

Review:
"Millitary: Insurance at YOUR expense"
I have had my life insurance now for 4 years, since 2007. I enjoy the low premium I pay on a monthly basis. The good thing about being in the military is the low premium lock-in until I retire or are discharged from the service. I dislike the fact that I have no control over what kind of life insurance is issued to me, such as term vs whole life or universal life. I have never had to use my life insurance, obviously or I would not be writing this review. I would recommend the U.S. military as a good insurance provider, however there are many catches and clauses in the small print that one needs to review in order to ensure the 100% payout of the government in case of an untimely death. For instance, if one is not wearing their proper protective equipment and suffers a death while driving a personal owned vehicle the government will not pay the death gratuity to the beneficiary.

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Date created: 2011-04-21 Location: Tacoma, WA

Satisfaction Rating:

Review:
"USAA Provides great service"
I have had life insurance with USAA for the last 6 months. I really appreciate their customer service. The medical professional that they sent to me house in order to check my health for approval was great and everytime I have talked to a service rep on the phone and have walked away feeling confident. I have not had any reason why i would dislike USAA. It is possible that the rates are a bit higher than other companies, I don't know, but I think what I pay is very reasonable. I would definatly suggest USAA life insurance company to all of my freinds. They are stable and easily approachable. When I need to talk to a real person, i only need to pick up the phone to solve my problems. I cannot say enough about how satisfied i am. I don't feel there is any need to worry whether my family will be protected if i die.

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Date created: 2011-02-06 Location: Beaufort, SC

Satisfaction Rating:

Review:
"USAA all the way!"
My family has had life insurance through USAA for 3 years and we are very happy with the company and coverage. The ease of applying for and obtaining our insurance was a pleasant experience, and the customer service the company provides was and continues to be wonderful. They type and amount of coverage that we have is fantastic too. My spouse is in the military so it is important that we have coverage in addition to what the government provides us so that our family is taken care of in case the worst happens. If I had to pick something that negative about the company it would be the health screening we had to go through in order to be approved, but health screenings are common among life insurance companies so it isn't a big negative quality. I would definitely recommend this company to friends, military or not, because they are a reliable company with a great reputation.

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Date created: 2011-01-21 Location: Virginia Beach, VA

Satisfaction Rating:

Review:
"Insured for life"
I'd previously seen no reason to get life insurance but In 2009, I got pregnant and felt that life insurance would be one of the smartest investments I could make. In case of my death, I wanted to make sure that my child would be provided for. I contacted USAA and the life insurance agent asked me several questions to determine my needs, provided me with a quote and then explained how the insurance would work. A home health nurse came directly to my door to do the physical, which was quick and painless. My only complaint was that she reeked of smoke. Once that was completed I was insured within the month. My payments come directly from my checking account with no hassle. When my son was born in 2010, I was asked if I wanted to secure a policy for him as well. The agent explained the purpose of life insurance for children and provided anecdotal support. I did not get a policy for him but I did add a rider after the agent told me about my options. I feel that USAA is one of the best companies to be insured with. The staff is very helpful and easily available for questions. I have not had any difficulty with the payments and appreciated the direct debit. Their rates are lower than anyone else I know. I'd recommend them to anyone.

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Date created: 2011-01-06 Location: Charlotte, NC

Satisfaction Rating:

Review:
"USAA Life Insurance Review"
This is a review on my life insurance company: USAA I am very happy with USAA, as it is a company of loyalty for those who have been in the armed forces or those family members of those whom have served in the armed forces service. I have had the policy with USAA for a little less than 5 years. I choose this company because both my father and mother have always done business with USAA and have been extremely happy with USAA. My father is a former Navy, Captain, so that allowed both my husband the ability to hold insurance policies with USAA. USAA's customer service is what really separates them from other insurance companies. Their agents are not on commission, therefore, they are not pushy, trying to gain a sale form us. They are very educated about the products they have, and I feel they put our needs first above anything else. They also take their time when talking to me on the phone, and I never feel rushed. Also, we are eligible to receive an end of the year dividend check if the USAA Company is in the profit for the year. We have received a dividend check every year since holding the policy with them I think their rates are about 10% higher than other insurance companies, but I think it's worth it because I know that they stand behind their members and the policies they insure. So, I am happy to pay a little more for the best quality services possible. Yes, I would recommend this company to a friend; however, the friend must have either served in the military or have had a family member that served in the armed services. There membership is not available to everyone. I give the USAA Company a 5 star rating. They truly go above and beyond, and they bring customer service and satisfaction back into today's business world.

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Date created: 2010-11-08 Name: A. Harris
Location: San Diego, CA

Satisfaction Rating:

Review:
"msjodeci"
I am satified with USAA. I receive my statements & communications in a timely matter. Their website is very good.

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Date created: 2010-11-03 Name: P. St Myer
Location: Wichita, KS

Satisfaction Rating:

Review:
"life"
We are very happy with this company. It is for military families so thst part is great. I really don't think there is anything I don't like

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Date created: 2010-11-01 Name: Amanda
Location: leavenworth,ks

Satisfaction Rating:

Review:
"Money Back Please"
This company gives a dividen back in the month of December of half what I have paid in insuramce for the year. I love this it brings in some Chrostmas money

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Date created: 2010-10-24 Name: Cyndi Brown
Location: Fort Collins, CO

Satisfaction Rating:

Review:
"auto & home insurance policy"
This company is always friendly and helpful whenever any help is needed. Have never thought once of switching to another company over the last 10 years with USAA. They send out statements promptly and everything is very easy to understand.

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